REFUND AND RETURNS POLICY - DESIGNER FRAGRANCES

Thank you for shopping with IBN Fragrances LLC at designerfragrances.store. We want you to be happy with your purchase. Please read this policy before ordering.

1. Authenticity Guarantee

All products we sell are 100% authentic. If you ever have a concern about authenticity, contact us within 30 days of delivery.

2. Eligibility for Returns

You may request a return within 7 days of delivery if the item is:

Unopened, unused, and in its original sealed packaging
Complete with the box, cellophane wrap, and all seals intact
Accompanied by proof of purchase (order number)

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Fragrances that have been opened, sprayed, tested, or used
Items with missing, broken, or tampered seals or packaging
Gift sets that have been opened
Items marked as final sale or clearance
Samples and decants

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or is not what you ordered, contact us at support@designerfragrances.store within 3 days of delivery with:

Your order number
Clear photos of the product, packaging, and shipping label
An unboxing video, if available

We will offer a replacement or a full refund, including original shipping, and we will cover return shipping where needed.

5. How to Request a Return

Email support@designerfragrances.store with your order number and reason for return.
Wait for our written approval and return instructions. Do not send items back without approval.
Pack the item securely in its original packaging.
Ship it using a tracked service and keep your tracking number.
Send us the tracking details by email.

Returns are accepted at the address we provide in our approval email.

6. Inspection

Once your return arrives, we will inspect it. If it meets the conditions above, we will approve your refund. If not, we will contact you, and the item may be sent back to you at your cost or refused.

7. Refunds

Approved refunds are issued to your original payment method (Visa or Mastercard) within 5–10 business days of approval. Your bank may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

8. Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

9. Order Cancellations

You may cancel an order by emailing us before it ships. Once an order has been dispatched, it can only be returned under this policy.

10. Return Shipping Costs

Change of mind: the customer pays return shipping.
Damaged, defective, or wrong item: we cover return shipping.

We are not responsible for items lost or damaged in transit back to us, so please use a tracked and insured service.

11. Shipping, Lost, or Delayed Orders

We ship with Evri (UK), USPS (USA), and Australia Post (Australia). If your parcel is lost or significantly delayed, contact us and we will investigate with the carrier and, where the parcel is confirmed lost, send a replacement or refund. Please ensure your delivery address is correct, as we are not responsible for parcels delivered to an incorrectly provided address.

12. Customs, Duties, and Taxes (International Orders)

Customers are responsible for any import duties or taxes charged by their country, including the UAE. These charges are non-refundable unless the return is due to our error.

13. Your Statutory Rights

Nothing in this policy limits your legal rights. This includes rights under the UK Consumer Contracts Regulations and Consumer Rights Act, and the Australian Consumer Law, under which goods come with guarantees that cannot be excluded, including a remedy for major faults.

14. Contact Us

IBN Fragrances LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@designerfragrances.store

15. Changes to This Policy

We may update this policy at any time. The version posted at the time of your order applies to that order.