PRIVACY POLICY - DESIGNER FRAGRANCES

1. Introduction

Welcome to IBN Fragrances LLC.

At IBN Fragrances LLC, accessible through designerfragrances.store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, place an order, create an account, subscribe to our marketing communications, or contact our customer support team.

This policy applies to customers, website visitors, and anyone who interacts with our online store.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will request that consent separately.

Business Name: IBN Fragrances LLC
Website: https://designerfragrances.store
Business Location: 30 N Gould St Ste N, Sheridan, WY 82801
Privacy Contact Email: Support@designerfragrances.store

Please read this policy carefully to understand how we handle your personal information.

2. Information We Collect

We may collect the following categories of information when you use our website or purchase products from us.

2.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Telephone or mobile number
Billing address
Shipping or delivery address
Account details and preferences
Information you provide when contacting customer support

We use this information primarily to fulfil orders, communicate with customers, and provide our services.

2.2 Order and Transaction Information

When you purchase products from our website, we may collect information relating to your order, including:

Products purchased
Order number and purchase date
Order value and applicable taxes
Delivery and shipping information
Payment status and transaction references
Refunds, cancellations, exchanges, and returns

Payments may be processed through third-party payment providers, depending on the payment methods available at checkout.

IBN Fragrances LLC does not store complete payment card numbers or card security codes on its own systems. Payment providers may process your payment information according to their own privacy policies and security practices.

2.3 Account Information

If you create an account, we may collect your login credentials, account preferences, saved addresses, and order history.

Passwords should be stored using appropriate security measures, such as secure password hashing, rather than in readable form.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorised access to your account.

2.4 Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
General location information derived from your IP address
Pages visited and products viewed
Time spent on our website
Referring websites and links
Website interactions and technical error information

We use this information to maintain website functionality, understand customer behaviour, improve the shopping experience, and help detect suspicious activity.

2.5 Cookies and Tracking Information

Our website may use cookies and similar technologies to maintain essential website functions, remember customer preferences, analyse website traffic, and measure marketing performance.

Depending on our website configuration, these technologies may include Google Analytics, Meta Pixel, advertising cookies, and other analytics or marketing tools.

You can find more information in the Cookies and Tracking Technologies section below.

2.6 Marketing and Newsletter Information

If you subscribe to our newsletter or choose to receive promotional communications, we may collect your name, email address, communication preferences, and information about your interaction with our marketing messages.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us directly.

2.7 Customer Support and Reviews

If you contact us, submit a product review, provide feedback, or communicate with us through email or other support channels, we may collect the information contained in your message.

This may include your contact details, order references, product feedback, and information reasonably necessary to resolve your enquiry.

Please avoid including sensitive personal information in product reviews or general customer support messages unless it is necessary for your enquiry.

3. How We Use Your Information

IBN Fragrances LLC may use your personal information for the following purposes:

Order Processing and Fulfilment

To process purchases, confirm orders, arrange shipping, deliver products, manage cancellations, and process eligible refunds or returns.

Customer Communication

To send order confirmations, payment notifications, shipping updates, delivery information, and other service-related communications.

Customer Support

To respond to enquiries, investigate complaints, resolve delivery issues, and provide assistance with purchases.

Account Management

To create and maintain customer accounts, authenticate users, and provide access to account-related features.

Marketing and Promotions

Where permitted by law, to send promotional emails, announce new fragrances, share special offers, and provide information about products that may interest you.

You can opt out of marketing communications at any time. Opting out of promotional messages will not prevent us from sending essential communications about existing orders or your account.

Website Improvement

To analyse website performance, understand shopping preferences, improve product listings, and make our services easier to use.

Fraud Prevention and Security

To detect suspicious transactions, prevent unauthorised activity, protect customers, and maintain the security of our website and business.

Legal and Regulatory Compliance

To maintain appropriate business records, comply with applicable laws, respond to lawful requests, and establish or defend legal claims where necessary.

We process personal information only for legitimate business purposes and other purposes permitted by applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality and understand how visitors interact with our online store.

Cookies are small files stored on your device that help websites remember information about your visit.

4.1 Types of Cookies

Essential Cookies

These cookies support important website functions, such as shopping cart operation, checkout, account authentication, and website security.

Functional Cookies

These cookies may remember preferences, including language, currency, and other shopping settings.

Analytics Cookies

These cookies help us understand how visitors use our website, which pages are popular, and where improvements may be needed.

Advertising and Marketing Cookies

Where enabled, these technologies may help measure advertising performance, understand customer interactions, and display relevant advertisements on third-party platforms.

4.2 Third-Party Tracking Tools

Depending on our actual website configuration, we may use services such as Google Analytics and Meta Pixel.

These services may collect information about your browsing activity and interactions with our website, subject to their respective terms, privacy policies, and applicable law.

We will identify the relevant technologies through our cookie notice or other appropriate disclosures where required.

4.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

You may withdraw your consent through the available cookie settings or consent-management tools.

5. Sharing and Disclosure of Information

IBN Fragrances LLC does not sell your personal information to third parties.

We may share personal information with trusted service providers when reasonably necessary to operate our business, fulfil orders, protect our customers, or comply with legal obligations.

These providers may include:

Payment Processors

Third-party payment providers process transactions and help facilitate refunds and payment verification.

Shipping and Courier Companies

Delivery partners receive the information necessary to deliver your order, such as your name, contact number, and shipping address.

Website Hosting and E-commerce Providers

Our website hosting provider and e-commerce platform may process information to operate the website, manage orders, maintain accounts, and provide technical support.

Analytics and Advertising Providers

Where enabled and permitted, analytics and advertising providers may receive information about website visits and customer interactions to measure performance and improve marketing activities.

Email and Customer Support Providers

Service providers may process your contact information to deliver order notifications, customer support messages, newsletters, and other communications.

Professional Advisers

We may share relevant information with legal advisers, accountants, auditors, insurers, and other professional service providers where necessary.

Legal Authorities

We may disclose information where required by applicable law, a valid legal process, or a lawful request from an authorised authority.

Business Transfers

If our business is sold, reorganised, merged, or transferred, personal information may be disclosed as part of that transaction, subject to applicable privacy requirements.

We expect service providers that process personal information on our behalf to use appropriate safeguards and handle information consistently with their contractual obligations and applicable law.

6. Payment Security

We take reasonable steps to protect payment-related information and support secure transactions through our online store.

Where available, payments are processed through third-party payment providers using their payment processing infrastructure.

IBN Fragrances LLC does not store complete payment card numbers or card security codes on its own systems.

Payment providers may collect and process payment information directly to authorise transactions, prevent fraud, and fulfil their regulatory obligations.

The payment methods available on our website may include card payments, digital wallets, bank transfers, or cash on delivery, depending on the options offered at checkout.

Please note that no method of transmitting or storing information over the internet is completely secure. We cannot guarantee absolute security, but we take reasonable measures to reduce the risk of unauthorised access and misuse.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

Order and transaction records: Retained as necessary for accounting, tax, regulatory, and business recordkeeping requirements.
Customer account information: Retained while the account remains active and for an appropriate period afterward where necessary.
Customer support communications: Retained for as long as needed to resolve enquiries, maintain relevant records, and address disputes.
Marketing information: Retained until you unsubscribe or the information is no longer needed, subject to applicable law.
Website analytics and cookie data: Retained according to the settings and retention periods of the relevant technologies.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal and operational requirements.

Some information may need to be retained even after a deletion request where a legal obligation or other lawful exception applies.

8. Data Security

IBN Fragrances LLC takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

Depending on our systems and service providers, these measures may include secure website connections, access controls, account protection, security monitoring, and appropriate data handling procedures.

Access to personal information is limited to individuals and service providers who need it for legitimate business purposes.

We also encourage customers to use strong passwords, protect their login credentials, and contact us promptly if they suspect unauthorised access to their accounts.

Although we work to protect personal information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. Your Privacy Rights

Depending on your location and the laws that apply to your personal information, you may have certain rights regarding the data we hold about you.

These rights may include the following.

Right to Access

You may request confirmation of whether we process your personal information and ask for a copy of the information we hold about you.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may request the deletion of your personal information, subject to applicable legal obligations and exceptions.

Right to Restrict Processing

Where applicable, you may request that we limit how we use your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used, machine-readable format.

Right to Object

You may object to certain types of processing where the law gives you that right.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Right to Opt Out of Marketing

You can unsubscribe from promotional emails using the unsubscribe link provided in the message or by contacting us.

9.1 How to Exercise Your Rights

To make a privacy request, contact us at:

Email: [Insert Your Privacy Contact Email]

Please describe your request clearly so we can understand and respond appropriately.

We may need to verify your identity before providing personal information or making changes to your account. We will handle requests within the time limits required by applicable law.

Some requests may be limited where we are legally required to retain information or have another lawful reason to continue processing it.

9.2 Additional Rights for UK and European Economic Area Customers

If you are located in the United Kingdom or the European Economic Area (EEA), applicable data protection laws, including the UK GDPR or EU GDPR where relevant, may provide you with additional rights.

Where applicable, these rights include access, correction, deletion, restriction of processing, data portability, objection to certain processing, and withdrawal of consent.

Where we rely on legitimate interests as a legal basis for processing, you may have the right to object, depending on the circumstances.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

For UK customers, this may include the Information Commissioner’s Office (ICO). For EEA customers, this may include the supervisory authority in your country of residence, workplace, or the location of the alleged infringement.

Where required, we will identify our applicable legal basis for processing and provide information about relevant international data transfers.

9.3 Additional Rights for California and Other US Customers

Depending on your state of residence and whether the relevant law applies to our business, you may have additional privacy rights under US state privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

These rights may include:

The right to know what categories of personal information are collected and how they are used.
The right to request access to certain personal information.
The right to request deletion of personal information, subject to legal exceptions.
The right to request correction of inaccurate personal information.
The right to receive certain information in a portable format.
The right to opt out of the sale or sharing of personal information, where applicable.
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

IBN Fragrances LLC does not sell personal information for money.

Certain advertising or analytics activities may nevertheless qualify as sharing or targeted advertising under specific privacy laws. Where such laws apply and our activities fall within their definitions, we will provide the required disclosures and applicable opt-out mechanisms.

We will not knowingly discriminate against customers for exercising privacy rights provided by applicable law.

To submit a request, contact [Insert Your Privacy Contact Email].

Where required by law, you may authorise an agent to submit a request on your behalf, subject to appropriate verification.

9.4 International Customers

We may serve customers in different countries, and privacy laws vary by jurisdiction.

We will handle personal information in accordance with applicable legal requirements. Where necessary, we will provide additional notices, obtain consent, or implement appropriate safeguards for international transfers of personal information.

The rights available to you may depend on your location and the laws applicable to our processing activities.

10. Children’s Privacy

Our website and products are intended for adults and are not directed at children under the age of 18.

We do not knowingly collect personal information from children under 18 in connection with accounts, marketing subscriptions, or purchases intended for adults.

If you believe that a child under 18 has provided personal information to us, please contact us at [Insert Your Privacy Contact Email].

We will review the request and take appropriate steps to delete the information where required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

These third-party websites operate independently and may have their own privacy policies, cookie practices, and terms of service.

IBN Fragrances LLC does not control the privacy practices of external websites and is not responsible for their content or data handling.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, payment services, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

13. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like more information about how we handle your personal information, please contact us.

Please include “Privacy Request” in the subject line of your email to help us identify and process your enquiry.

We will review your request and respond within the period required by applicable law.

Thank you for choosing IBN Fragrances LLC. We value your trust and are committed to handling your personal information responsibly.